The process of going into court can be daunting. For parents, finding childcare for court appearances might cause a barrier. Those without access to transportation might find it harder to appear on time. And like any new process, filing for the first time can feel overwhelming. Thankfully, the digital age offers new ways to make courts more accessible and easier to navigate for everyone. equivant Court’s eServices is a powerful tool that can improve accessibility, accuracy, and efficiency in your court’s processes.
With applications that make accessing public records, making payments, and scheduling appearances online possible, eServices is built with external stakeholders like attorneys, self-represented litigants, and the public in mind.
In this post, you’ll learn more about the capabilities of eServices and 4 specific ways it can improve processes in your court.
How eServices Can Improve Your Court Processes
There are many features of the eServices suite that directly contribute to improving court processes and accessibility. Some of these features and their key benefits include:
1: High Configurability, Which Supports Your Court’s Way of Working
The eServices suite offers configurability at all levels. At a large scale, courts can specifically pick which eServices applications they want to implement.
If a court wants to only add ePayments so the public can make court payments online, not other eServices apps, this is possible. This way, the suite can be molded to fit the court’s exact needs and preferences.
Within the apps themselves, courts can also configure components like pages, panels, tools, and more to create an ecosystem that supports their current processes. Configurability of user privileges is also offered to ensure security of sensitive data.
This configurability allows courts to create a system that supports their needs and processes. Staff won’t have to waste time on applications or workflows that aren’t needed. With the flexible configurability of eServices, your team can easily bring their vision for the court to life.
2: A Digital Environment, Which Improves Accessibility
The eServices applications make justice more accessible to the general public. With eScheduling, the application for scheduling court appearances and other proceedings, those without regular transportation won’t have to plan another trip to the courthouse to schedule their court date. With ePayments, parents juggling work, school pick up lines, and never-ending errands can pay their bills in their car while they are on the go.
And with 24/7 access, users can make payments, schedule appointments, or handle other court responsibilities at any time. This allows the public to access justice on their own terms in a way that fits with their current situation and responsibilities, which makes them feel more connected to their court and increases overall trust in the system.
3: Self-Service Capabilities, Which Reduces Administrative Burdens
In addition to enhancing public access, equivant eServices delivers operational benefits for court staff. Applications like eAccess allow attorneys to obtain public records on their own without contacting a staff member. And with the 24/7 access mentioned before, the public can handle court responsibilities at any time, which decreases the volume of questions and traffic during normal 9-5 hours.
By offloading these routine tasks and decreasing the amount of support requests for staff, this frees up time so they can focus on other, more extensive tasks.
As a result, a more positive environment is created for court staff, reducing stress and increasing efficiency across departments.
4. Paperless System, Which Increases Accuracy
In our personal lives, we see the benefit of digital systems through shared family calendars, digital appointment reminders, and tailored group chats. Digital systems allow us to keep and share the most up-to-date information with the necessary parties, so everyone is aligned.
equivant’s eServices unlocks these benefits in the professional world. With this online, paperless suite, court staff will be able to easily organize and access information, rather than managing thousands of paper files. As a result, court professionals are relieved of a significant burden. This reduces the likelihood of papers being misplaced or lost. In addition, digital files reduce interpretation errors that can occur with handwritten data and increase data accuracy.
The digital environment also allows real-time updates in case information, docket entries, and case status to be processed much quicker than hard copies. This ensures that parties are viewing the most updated version of cases, which also supports communication accuracy.
Overall, the online eServices suite improves processes, accuracy, and organization for courts.
Want to Learn More?
The eServices suite is a valuable addition to any CMS and court looking to optimize their processes and adapt to new technology. This highly configurable online suite is compatible with equivant JWorks, CourtView2, and CourtView 3 CMSs, and is a strong addition to any court looking to improve accessibility and transparency with the public.
If you’re interested in learning more about the eServices suite and its applications like eAccess, eScheduling, and more, reach out to our team today.
