Customer Success and Care
Your success is our priority. When you invest in something like a case management system, we understand strong support is essential to that success. We’ll make sure you’re connected with experienced staff members throughout your entire equivant journey.
Customer Success
Ensuring your success starts from the day you choose an equivant solution. Our designated Customer Success Team is here to support you every step of the way to ensure that your solution works seamlessly with your evolving business processes and requirements.
Customer Care
While our Customer Success Team is here to make sure your solution is meeting evolving needs, our Customer Care Team offers day-to-day support. Simply submit a ticket through your customer portal and we’ll take care of the rest.
“equivant’s customer care is really supportive – they are prompt, quick to respond and diligent in seeing things through to completion. The people at equivant are dedicated and I appreciate they stay in contact until resolution. I’m quite content with equivant.”
-Shawn Peeples, Clerk of Courts for Miami County (OH)