Customer Support Services You Can Count On
Your success is our priority. When you invest in something like a case management system, we understand strong support is essential to that success. We’ll make sure you’re connected with experienced Customer Care Analysts and Customer Success Managers throughout your entire equivant journey.
Customer Care
Our dedicated team of Customer Care experts offer day-to-day technical support. The help desk is your primary resource for communicating with our company. With 24/7 access to your customer portal, your court or agency can log support calls and emails. Simply submit a ticket through your customer care portal and we’ll take care of the rest.
Customer Success
Our Customer Success team acts as your strategic advocate—working closely with you to understand your goals, align our solutions with your operational priorities, and identify opportunities for continuous improvement. They help coordinate resources, streamline communication, and ensure your feedback informs our broader organizational efforts.
By partnering with our Customer Success team, you gain more than just technical support—you gain a team of trusted advisors committed to your long-term success.
“equivant’s customer care is really supportive – they are prompt, quick to respond and diligent in seeing things through to completion. The people at equivant are dedicated and I appreciate they stay in contact until resolution. I’m quite content with equivant.”
-Shawn Peeples, Clerk of Courts for Miami County (OH)